Website was easy to navigate. Questions regarding product were answered in a timely manner before ordering. Shipping was fast. Product arrived as expected. New burners look great. Will buy again.
5 months ago
We had an outstanding experience purchasing our electric fireplace from the Dimplex Store. Notably, Chris M did a great job describing the options available, answering all of our questions, placing our order, and following through to ensure we were happy with the product. We are very pleased with the fireplace relative to its appearance, quality of construction, and heating function.
2 months ago
We had great service when we needed a warranty fix. They simply ordered the parts and had a maintenance guy come fix it. Supper easy and quick thank you Mary Chris L for taking care of our request.
4 months ago
Love my new Dimplex Electric fireplace. The customer service is awesome too! Shout out to the customer service rep Oscar for helping me figure out how to use the heat feature!
a year ago